Booking terms and cancellations
BOOKING AND CANCELLATION POLICY
Service prices always include preparatory work, high-quality services and necessary equipment, professional instructors and liability insurance for operations.
GENERAL CANCELLATION AND PAYMENT TERMS FOR PROGRAM SERVICES:
In the event of any discrepancy between the offer and these general cancellation and payment terms, the terms of the transaction-specific offer will apply.
The terms and conditions take effect upon acceptance of the offer in writing or orally. Reservations made through the online store, email or phone are binding and are subject to these cancellation policy below. The cancellation policy is based on the total amount of the offer or the number of people mentioned in the offer if the price of the offer is tied to the number of people. In addition to the total amount, the cancellation fee also includes any additional services that have been confirmed on top of the base price.
The payment will be refunded in full, except for office expenses (€ 24), when there are at least 20 days for the event.
The cancellation fee is 50% of the total price if the cancellation is closer than 7 days from the date of the event.
The cancellation fee is 100% of the total price if the cancellation is closer than 3 days (72h) from the time of the event.
An exception is the Huilahustuokio (Resting Moment), which can be postponed in the event of a cancellation (within 3 months of the cancellation) when the transfer is made one day before the event.
TERMS OF PAYMENT
Payment options are available in our online store. For bookings made by phone or email, payment options will be presented at the time of booking.
Invoicing takes place after the transaction date with a payment period of 7-14 days or according to agreement. Comments must be made within 7 days of the program date. Payment reminder costs 5 eur.
If the price of the offer is tied to the number of people, the billing basis will be the number of participants confirmed at least 7 days before the event.
OTHER THINGS TO NOTE
Weather conditions are not a ground for canceling an external program other than by the organizer. If natural conditions make it impossible or dangerous to organize the agreed program, the organizer has the right to cancel the program. In this case, the cancellation fee is 0 eur. Backup programs are negotiated separately and are billed on a case-by-case basis.
Participation under the influence of alcohol or other intoxicants is prohibited for safety reasons. The organizer has the right to refuse the customer's participation in a separate activity or program without compensation if the participant is intoxicated.
We hope that participants will have valid accident insurance. Our instructors provide advance information and instructions for safe operations, which we hope the customer will also take care of hearing and understanding. It is the participant's responsibility to follow the instructions received.
FoResting Oy (Y-3176243-8) has statutory liability insurance. A security document is made for each event, which is also provided to the customer upon request.